Frequently Asked Questions

  1. What is senior home care?
    Home care is care that allows a senior with complex medical conditions to stay in their own home and receive personal care support.
  1. What services do you provide?
    Peel Senior Link provides supports for daily living to seniors in the Region of Peel.  Staff provides personal support on a 24/7 on-site basis to clients in 11 designated senior’s buildings. Personal care support includes, such service as, help with bathing, washing your hair, medication management, light meal preparation or getting dressed. For more information, please visit Our Services.
  1. What does the service cost?
    Services are offered at no cost to eligible clients.  Please refer to eligibility criteria.
  1. How do I qualify for service?
    You must participate in an initial pre-assessment to help evaluate your needs and determine whether the Supports for Daily Living program is right for you. If you qualify, your name is placed on a waiting list for service.  When an opening becomes available a trained coordinator will come to your home and complete a standardized needs assessment.Once the standardized assessment is complete a customized home care plan that meets your specific needs will be developed. If your needs change, the site Supervisor can reassess your health and adjust your plan of care. Please refer to How to Apply section for further information.
  1. What if you don’t quality?
    If you don’t qualify for government-funded services and believe that you should, you can appeal the LHIN decision through the Ontario Health Services Appeal and Review Board (HSARB). You can also contact the Board if a service you previously received has stopped or been reduced.Contact HSARB:416-327-8512 (Toronto area)1-866-282-2179 (toll-free)
  1. Do you provide respite care?
    Peel Senior Link does not provide respite care.  Information for respite care can be found on the Healthline website in your area.
    Mississauga: http://www.mississaugahaltonhealthline.ca/
    Brampton: http://www.centralwesthealthline.ca/
  1. Will I have to go somewhere to do the assessment?
    A trained coordinator will meet you in your home environment to complete the assessment.
  1. Do I need a referral from my doctor?
    Referrals can be made one of three ways:
    1. Patients currently in hospital
    2. Clients currently receiving CCAC services
    3. Clients in the community
  1. How soon will I be able to get service?
    The wait list is re-prioritized on a needs basis, not on a first come first serve.
  1. What is Supportive Housing and how can I become a part of it?
    Click here
  1. Where can I find information about local resources?
    Information can be accessed through a web-based resource directory.   You can access listings for a variety of home care services, health support and community resources, in your own region.Brampton  – www.centralwesthealthline.ca
    Mississauga www.mississaugahaltonhealthline.ca
  1. Do you provide home maintenance and snow shovelling?
    Peel Senior Link does not provide home maintenance and snow shovelling service.  Information can be accessed through a web-based resource directory and City of Mississauga and City of Brampton websites.City of Mississauga
    City of Brampton Brampton  – www.centralwesthealthline.ca
    Mississauga
    www.mississaugahaltonhealthline.ca
  1. Do you provide transportation services?
    Information can be accessed through a web-based resource directory.   You can access listings for a variety of home care services, health support and community resources, in your own region.Brampton  – www.centralwesthealthline.ca
    Mississauga www.mississaugahaltonhealthline.ca
  1. What are the residential options?  

    Do they offer subsidized programs?Information regarding housing options can be accessed through the Region of Peel
    55+ Guide to Housing

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