Peel Senior Link A Life Changing Experience! Presented by Peel Senior Link Canada

Peel Senior Link

Annual Report 2015-16

'Enhanced Client/Caregiver Support, Quality, and Strategic Health System Partnerships'

We are pleased to share the results of the first year of our 5 year strategic plan 2015-2020 implementation with service partners and funders, and particularly the communities and neighbourhoods supported by Peel Senior Link services.

The four strategic pillars established by the Board:

Organizational Growth

Service Excellence

Service Growth

Community/Government Engagement

Strategic Plan 2015-2016 Achievements

Governance

 Board in collaboration with CEO launched a series of tools to support oversight

 CEO Performance Agreement

 Annual Business Plan - tracking

 Performance Scorecard

In addition, major areas of work this past year facilitated through Board Committees being Audit, Finance & Risk Management; Governance; and Quality & Community Engagement:

Board Policy Development (new and refresh)

Participation in MH and CW LHIN G2G sessions

Governance Training and Learning Development

National Accreditation Renewal Process for February 2017 – Governance

Chair/CEO Collaboration

Rogers Television - Volunteer Mississauga Brampton Caledon – Board/Committee Volunteer Segment

I - Enhanced Client Caregivers

The agency is proud to serve as the co-lead of the Creditvale Mills Community Wellness Hub in partnership with Wisma Mega Indah, and the Region of Peel through a License Agreement. In 2

the fall, the hub launched a Continence Clinic in partnership with Trillium Health Partners. Since the launch on September 17th to December 31st, 2015, the clinic served 46 new patients for a total of 92 patients served. A planning team has been working on the development of a full program of support services and activities with the community, guided by a governance committee with representation from Wisma Mega Indah, Region of Peel, and Peel Senior Link. We have engaged and shared our progress with the MHLHIN and have submitted a proposal for investments to support the Community Hub in its engagement with the community.

Expanded the bathing program with our partners Seniors’ Life Enhancement Centres to extend daytime and weekend coverage to reduce the growing wait list

Provided employees with caregiving responsibilities a resource in LifeWorks any time, a 24/7 resource to a consultant for advice and information. Through a website staff can access toolkits on Caring for Family and Caring for Aging Relatives.

Launched a new program Artreach in partnership with Visual Arts Mississauga clients/tenants at the King Street site with a plan to expand the program into other service locations across Peel

Pole Walking - Nordixx Canada (Federal Government Grant)

Continued our annual tradition of holding our well received Christmas Teas at service locations

Pre-Qualified with the Ontario Association of CCAC’s for PSW contracts

Grants/Proposals - the agency secured $186,000 in grants and proposals in support of its mission. These investments enabled performance improvements in 5 key areas:

i) Active Living (New Horizons)

ii) Technology Enhancements (including the introduction of Philips Lifeline for the Integrated Seniors’ Program clients for short and long-term sustainability with our partners Supportive Housing in Peel, and the Punjabi Community Health Services)

iii) Training & Skill Development (CPR/First Aid, and 68 front line staff attended 156 courses at the MHLHIN Regional Learning Centre)

iv) Organizational Structure Capacity (Region of Peel grant)

v) Succession Planning for Board, CEO and the Senior Management Team (Region of Peel grant)

The agency was pleased to complete the transition of core funding for Brampton clients/caregivers from the MH LHIN to the CW LHIN with the approval and signing of separate M-SAA’s 3

We submitted an innovative proposal as the lead agency in partnership with Heart House Hospice and India Rainbow to the CW LHIN for enhanced services. Waiting for the LHIN to receive its funding letter and the identification of funding priorities and resources.

II - Quality

The agency continued its quality journey through a range of projects and activities:

Building on our Patients/Clients first approach which was highly recognized by the MHLHIN with the Partnering for a Healthier Tomorrow – High Quality Person-Centred award for our project titled, ‘Medication Process Quality Improvement Plan’ and engaged GTA Health Care and the Ontario Group Home Pharmacy as our partners for which we are grateful for their support. The project included the development of a Medication Training Video. Congratulations to Tiziana and her project team for this outstanding accomplishment

Sponsored a collaborative session with the MHLHIN Health Links Primary Care Advisors and PSL Supervisors Client Services at the Wisma Mega Indah site

PSL front line staff was nominated for the Hero’s in the Home Award through the CW CCAC. On November 18th a rep from the CW CCAC joined us at the Knightsbridge service location and presented the award to our staff (Verona, Hazel, Pardeep, Melanie, Sachoy, Vena, Sotonye, Whitney, and Lori, site supervisor. We are grateful to Ron and his daughter who submitted the nomination and attended the award event, along with Ray and Joann.

PSL Board Quality & Community Engagement Committee meeting with the Ontario Community Support Association to discuss quality improvement plans, and subsequent quality workshops on patient care to be held in April, 2016

Client Satisfaction overall survey rating achievement of 86.7% vs a goal of >85%

Composite Client Care Metric (medication and falls) achievement of 6.19% vs a goal of <6.62%

25 staff received the Ordinary People Doing Extraordinary Things recognition certificate

Joann and Charlene are co-leading the Accreditation Canada renewal process for an onsite in February, 2017 with numerous staff committees and a board committee

Synergy West GTA – Community Quality Network – 26 HSP’s collecting and analyzing common data – MHCCAC provides project support 4

III - Strategic Health System Partnerships

As a health system partner we engaged with the following planning committees, study groups, networks and organizations this past year, which includes the MH and CW LHIN tables:

Supports for Daily Living, Assisted Living Rapid Response Study, Palliative Care/End of Life, Medication Management, Health Links, Seniors Strategy Committee, Seniors Core Action Group, Community Support and Mental Health & Addictions, Peel Poverty, Fair Share, Peel Elder Abuse Advisory Network, Housing for Older Adults in Peel and housing study, Region of Peel Supportive Housing Supply and Demand study, PACE model site visit in Buffalo, New York, and the Ontario Community Support Association.

In closing, we wish to express our sincere thanks to Board and Staff for a productive and successful year in achieving our business plan goals and look forward to 2016-2017. As well, to our many stakeholders including:

 Clients/caregivers

 Service and Health System partners

 Government Funders (MH & CW LHINs; Region of Peel; and New Horizons – Federal Grant)

 Donors (individual and corporate)

 Contracted Providers

We are pleased to note that PSL and the SEIU agreed, in accordance with the Labour Relations Act, 1995, that an arbitrator should be appointed to settle all outstanding issues related to the collective bargaining agreement. The arbitrator rendered a decision on April 18th, 2016, with the approval of a 1st collective bargaining agreement.

We also received an allocation for the PSW Wage Enhancement initiative, Year II funding and anticipate an allocation for the Year III (final), from the MH and CW LHINs.

Respectfully Submitted,

Wayne Howard, Chair Raymond Applebaum, CEO